RNG of Returns

RNG of Returns

In a world of postal dragons, customs goblins, and the occasional vanishing sock dimension, even the most carefully packed parcels can face a little RNG. This page outlines the rules of the realm: what to do if your loot arrives damaged, doesn’t arrive at all, or if the wrong riches find their way to your doorstep. From cancellations to preorders to shipping mishaps, you’ll find all the essential game mechanics below. Keep these scrolls in your inventory, and your quest should go much smoother!

Cancellations, Returns, & Damages

Need to cancel? Email within 48 hours of placing your order (include the order number and, if different, the email used for the order). If your order hasn’t shipped, a refund can be issued minus a 10–15% fee (to cover nonrefundable platform and payment fees). After 48 hours, only store credit is available.

Returning an item? Returns for reasons other than damage are accepted with a 30% restocking fee. You’ll need to pay for the return shipping. Items must be returned in original condition, including packaging (such as backing cards and bags for pins).

Returned to sender? If your address was incorrect or you didn’t pick up your parcel, you’ll need to pay reshipping costs. If the package doesn’t return and wasn’t insured, assistance may be limited, so please double-check your address at checkout!

Damaged on arrival? Take photos of the item, packaging, and tracking label, and file a claim with USPS. Qesque doesn’t file claims for you but can provide documentation and reserve replacements. Once your claim is approved, a refund can be issued for the original order (minus platform and payment fees) and you can reorder your items.

Please note that Sale Items are final and cannot be returned or refunded.

Preorder Planning

Preorders are fully refundable until the campaign closes. Once production begins, your order is locked in and cannot be refunded. Estimated delivery times are listed per item. Ordering in-stock items with preorders? They’ll ship together when the preorders are ready! If you need your loot sooner, please place two separate orders.

Buzziness Blunders

If Qesque sent the wrong item (oops!), contact orders@qesque.com right away. Include your name, order number, and a clear photo of what you received, including packaging. We’ll fix it at no extra cost and provide you with a return slip for the mistaken item.

Last-Minute Merchant Tips

Have a special request? Qesque tries to honor all order notes, but if it’s time-sensitive or specific, please message orders@qesque.com before you check out to confirm.

Contact

For all other inquiries regarding cancellations, returns, or damages, send a message to orders@qesque.com. Helping your treasure arrive safely is top priority.

Last updated: June 2025